Official Portal
Passenger Rights &
Complaints Portal
Ensuring a safe, fair, and reliable travel experience for every passenger navigating Somali airspace.
Official Documentation
Access our comprehensive guide to passenger rights in both English and Somali. Understand your protections regarding delays, cancellations, and baggage.
Version 2.4 (2024)
Passenger Rights (English)
A complete overview of international and domestic aviation safety standards, compensation protocols for flight delays, denied boarding, and lost baggage procedures.
- Flight Cancellation & Delay
- Denied Boarding Rights
- Baggage Damage & Loss
Cusboonaysiinta 2024
Xuquuqda Rakaabka (Soomaali)
Halkan ka akhriso nidaamka badbaadada duulista, magdhowga haddii ay dhacaan dib-u-dhacyo ama baajin duulimaad, iyo xuquuqdaada haddii boorsooyinka ay lumaan.
- Baajinta & Dib-u-dhaca
- Diidmada fuulidda diyaaradda
- Boorsooyinka dhaawaca ama lumay
Facing an issue right now?
Our officers are available at all major airports to assist you.